Preface
Opportunities are Available
Professionalism is Critical
Introduction to Selling
Section One - Selling Your Services
Ch 1 What is Marketing?
- A Marketing Options
- B Sales Options
Ch 2 The Sales Story
Ch 3 Sales Planning
Ch 4 Advance Knowledge of Prospects
Ch 5 Opening the Sale
Ch 6 Probing for key Issues
Ch 7 Overcoming Objections
Ch 8 Individual Growth & Development
Ch 9 Going for the Close
Ch 10 Now What?
Section Two - How Much Should I Charge?
Ch 11 Preparing a Bid
Ch 12 Calculating a Price - The Basics
Ch 13 Billing Options
Ch 14 Calculating Square Footage
Ch 15 Bidding Multiple Floors and/or Locations
Ch 16 The Proposal
Ch 17 Bidding Options
Ch 18 Production Rates and Prices
Ch 19 Hard Floor Care - 255
Ch 20 Window Washing Residential and Commercial
Ch 21 Construction Clean-Up
Ch 22 Parking Lots and Garages
Ch 23 House Cleaning
Ch 24 Getting Paid
Ch 25 How Much Profit?
Ch 26 Letters and Correspondence
Ch 27 Equipment and Supplies
Ch 28 Specifications
Ch 29 Contracts
Ch 30 Subcontracting
Ch 31 Bidding Goverment Contracts
Ch 32 Computerization and the Cleaning Industry
Ch 33 Management Controls
Appendix 1 Forms Appendix 2 Resource Listings Index