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In this video, Wm R. Griffin defines what a customer should expect from a contract cleaning firm and how to get it consistently. Implementing the guidelines Bill describes promotes understanding and better business practices for both parties in any type of service agreement. Anyone writing or administrating cleaning contracts or specifications will benefit from the principles discussed in this video.
Length: 60 minutes

American Window Cleaner is the premiere publication for the professional window cleaner. This official publication of the IWCA presents articles by the experts and features detailing the latest innovations in techniques and equipment, training and education opportunities, and industry trends. 

During this two-part four (4) hour Basic Skills Course in Hard Floor Care/Carpet Care, students will "learn by doing" the latest technical information related to the proper procedures, chemicals and equipment needed to clean, maintain and restore all common types of Hard Surface Flooring found in commercial and residential facilities.students will “learn by doing” the latest technical information related to the proper procedures, chemicals and equipment needed to clean, maintain and restore all common types of carpeting found in commercial and residential facilities Students will learn about health, safety and environmental issues along with how to clean, polish, spray buff, burnish, scrub, strip and apply finish (where applicable) to resilient and ceramic tile, wood, and stone floors. Students will learn about carpet fibers, styles, construction methods and how these factors affects the effectiveness of various cleaning and spotting methods. Hands on practice using wet and low moisture cleaning methods, spotting techniques and chemicals play an integral part of this course. Hands on practice using common equipment and chemicals play an integral part of this course. Lunch and workbook are included in this course which is co-sponsored by Cleaning Management Institute (CMI).

Bill Griffin and Gary Clipperton will walk you through the process of identifying, reaching, convincing and preparing an accurate bid and proposal for cleaning services of all types and sizes of buildings. They will examine various specialty markets, what's involved in service to each market and how to determine what your costs will be and how much you should charge in order to cover all labor, supply, equipment, overhead and profit. This is a hands-on seminar, during which you will calculate and prepare actual bids on case study buildings and be able to ask and have answered all your bidding and estimating questions. Course includes Software, Manual and Certificate.