Books

Industry leaders estimate that as much as 95% of the furniture sold each year is not professionally cleaned on a regular basis. With over seven billion dollars worth of fabric covered furniture sold each year to residential buyers alone, upholstery cleaning is one of the largest untapped markets in the cleaning industry. For the self-employed cleaner, this is a highly profitable market that is waiting to be sold, serviced, and maintained.In the past, furniture cleaning was largely a matter of washing down soiled fabric with a soapy sponge. Now with the advent of new fabrics, finishes, and dye systems, cleaning has become a more complex task, requiring special skills, knowledge, equipment, chemicals, and procedures.This book provides step by step how-to procedures and the practical information you need to take advantage of the many profitable opportunities available in the on-site upholstery cleaning industry.
57 pages
Binding: Paperback

This book will provide you with a step-by-step plan to empower your custodial employees and engage your customers to work with you to improve the quality of your service. You will save time, money, and frustration by using a proven Road map for implementing TQM in your department or business. It speaks to every level of skill from novice to the most sophisticated expert on TQM.
113 pages
Binding: Paper

This Marketdata study examines the huge and mature $52 billion U.S. commercial janitorial services market that employs nearly 1 million. The business is very competitive, comprised of 765,000 mainly small operators, including 44,000 franchised outlets. Competitors run the gamut from mom & pop cleaners, to giants such as ABM Industries with $2.4 billion in revenues and ServiceMaster Clean with $2.1 billion. This study traces the industry’s size, growth, end-user segments, structure, factors affecting demand, and operating ratios — Receipts for 1987-2012 actual, 2013-2014 estimates, and 2018 forecasts.

Steady sales gains came to a halt in 2009 with the Great Recession, real estate bust, rising office building construction and vacancy rates, and cutbacks in the frequency of cleaning by clients. Some customers even shifted to in-house cleaning. The industry has rebounded since 2011 but has been undergoing significant change. Worker turnover is still high, there’s pressure to raise wages, franchise sellers are under fire for unscrupulous practices, consolidation is speeding up as the older generation of owners/managers retires, there is uncertainty over the effects of Obamacare, and “green cleaning” and OSHA and ISO certification has become more important. However, cleaning contractors that are adept at specialized niches can still do well.

This is a complete analysis of: industry size and structure, competitors, major industry trends, franchising, office and industrial building vacancy rates, impact of the last recession, cleaning worker pay/turnover, outsourcing, and more. Includes highlights of latest surveys by trade journals, as well as comments and outlooks by top competitors, trade groups and industry consultants. National, state and city ratios from Census Bureau, BLS, NAR, BSCAI and other surveys. Includes in-depth profiles and rankings of all the top franchises and non-franchise competitors.

164 pages, 80 Tables

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This Marketdata Enterprises study is a 5th edition update and in-depth analysis of the $3.8 billion U.S. carpet & upholstery cleaning services sector. More than 40,000 mostly small companies are active in this mature and moderate growth business. Several large franchise organizations exist, but the top 9 franchise systems do not dominate—they are estimated to capture only 24% of industry receipts. The small independents may have actually held up better than the franchises during the recession. Carpet cleaners continue to diversify as consumers tightened their belts and the frequency of cleanings fell. At the same time, the share of total floor coverings by carpeting fell to an all-time low of 47%, as the housing market collapsed.

The study covers: industry revenues/growth from 1986-2015 forecast, impact of the recession, market segments (commercial, residential, disaster restoration), the market/competitors in carpet cleaning equipment, major trends and issues, factors affecting demand (residential construction activity, home environmental concerns, competing hard surface floor coverings), outlooks by consultants, trade groups and competitors, latest findings of trade journal surveys, and extensive operating ratios - national, state, and city, by company size, truckmount operations, industry profitability trends, etc.

Discussion of competition by large carpet mills, retailers, and the continued shift to alternative hard floor coverings (wood, tile, laminates) that reduce demand for carpeting. Rankings and in-depth profile and 2008-2010 revenues of all the top franchises and other competitors: Sears, Stanley Steemer, Chem-Dry, ServiceMaster Clean, ServPro, Duraclean, Heaven’s Best, Rainbow Intl., MilliCare Commercial Carpet Care, and Professional Carpet Systems.

164 pages, 80 Tables

You may also purchase single chapters of this study - you don't have to buy the whole study if your budget is limited (chapters and pricing shown in Table of Contents)

View Table of Contents for this Report