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Report #09 Leather and Suede Cleaning and Recoloring
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Describes the latest methods of caring for, cleaning, restoring and repairing leather clothing, accessories and furniture. Includes sources for supplies, equipment and further training.
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(€8.70)
Report #12 How to Conduct Successful Seminars
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Explains how to use your knowledge and experience to offer training seminars to a paying audience.
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(€8.70)
Report #14 Retaining Customers Through Communication
This book is available as an eBook Here.
Effective communication is vital in the service industry. Maintain customer satisfaction through accountability, regular inspections, written policies, and employee training.
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(€8.70)
Report #15 Window Washing, Residential and Commercial Accounts
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Examines the pros and cons of commercial and residential accounts, then discusses equipment, techniques, chemicals, special cleaning problems, bidding and construction clean-up. Includes a page of information resources and excerpts from one of our best selling books.
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(€8.70)
Report #16 Insurance and Bonding, Facts for Self-Employed Cleaners
Reviews common problems, pitfalls, and clarifies a complex and confusing issue.
This book is available as an eBook Here.
Gives expert advice on worker's compensation, types of liability and coverage, property insurance, bonding, pricing and how to file a claim.Reviews common problems, pitfalls, and clarifies a complex and confusing issue.
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(€8.70)
Report #18 Cleaning Industry Faces Staffing Crisis
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Explains how job training and employee enhancement and involvement can improve the skills of entry level workers, reduce turnover and cut labor costs.
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Report #19 Awning Cleaning, An Opportunity for Profit
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With less than 10% of all awnings regularly maintained, this is an untapped market. Examines awning types, fabric cleaning, equipment needed, cleaning procedures and pricing. Lists professional resources.
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Report #20 Earn $15 to $30 an Hour Cleaning Homes and Apartments
This book is available as an eBook Here.
A potentially lucrative opportunity, whether full or part-time. Discusses equipment, finding customers, getting started, common problems and keys to success.
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(€8.70)
Report #21 Total Quality Management Continuous Quality Improvement and ISO 9000
This book is available as an eBook Here.
This recently revised, illustrated report applies these powerful corporate business philosophies to the cleaning industry. Includes the definitions and history of TQM/CQI, step-by-step implementation procedures, documentation methodology and what to expect.
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(€8.70)
Report #22 Preventing Burnout
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Important information for both workers and management to help prevent poor productivity and morale due to job burnout. Lists symptoms to look for, and steps to combat this modern-day workplace hazard.
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(€8.70)
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