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Management, Supervion and Marketing

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Selling Professionally
Whether you're selling toilet paper, chemicals or cleaning services, this popular book will help you open new doors. The author, President of Big D Chemical Company in Oklahoma City, is a favorite speaker at conventions and seminars related to the cleaning and maintenance industries.
This book discusses everything from techniques to organization, from sales territory to demonstrations. It is helpful to any cleaning-related salesperson: even the sales manager will find it a handy source of topics for training and motivational meetings. An industry classic.
129 pages
Binding: Paperback
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Our price: $22.00 (€19.14)
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Supervisors Guide to Successful Training
Efficient and effective training is essential in developing personnel, raising employee morale, increasing production and preventing on-the-job accidents. This manual takes an in-depth look at the fundamentals of effective supervision and training for new employees, or enhancing the skills of existing staff with on-the-job techniques you can put to use immediately. The Supervisor's Guide to Successful Training serves as a versatile guide for anyone who works with others to get the job done properly, profitably and on time.
220 pages
Binding: Paperback
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Our price: $23.00 (€20.01)
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Building Services Management
A valuable reference tool for the established business or the beginning entrepreneur, by a true professional in the cleaning industry. The author started his successful contract cleaning business in 1959 and wrote this book to help beginning entrepreneurs avoid the common hassles, problems and errors most start-up cleaning enterprises encounter. This book contains in-depth information on employees, competition, credit, equipment, supplies, and selling, as well as sample forms and worksheets to aid in organization and control.
147 pages
Binding: Hardcover
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Our price: $25.00 (€21.75)
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It Doesn't Pay to Work Too Hard
This book explains how to achieve success without killing yourself in the process: a helpful and enlightening guide for all who aspire to do better on the job or in business. This self-improvement program was written to help you clarify professional goals and develop a plan for their achievement. It contains advice on creativity, problem solving, perseverance, focused work, honest business practices, and salesmanship from seven successful and retired business owners.
197 pages
Binding: Paperback
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Our price: $25.00 (€21.75)
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Business as Unusual
Contents deal with restructuring, acquiring, merging, downsizing, belt-tightening, streamlining, and redirecting a business or department. The book draws on two decades of consulting experience to provide 27 key guidelines for successfully managing organizational change. Use this book to boost productivity, reduce job stress, improve operating effectiveness, and protect profits as things continue to change in the future.
27 pages
Binding: Paperback
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Our price: $29.00 (€25.23)
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Building Design for Maintainability
One of the most important elements in maintaining the efficiency of a building is the design. This book examines effective design strategies and the materials used in the construction of building interiors, exteriors, and surrounding landscapes. It examines the design of such basics as floors and walls, and details safe and effective design of elevators, plumbing, furniture, fixtures and waste disposal. This book is valuable to the service trades as well as designers, architects, maintenance staffs, supervisors, managers, and small business owners. Over eighty illustrations and photos.
232 pages
Binding: Paperback
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Our price: $30.00 (€26.10)
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Custodial Excellence: The Progressive Method For Cost Control and Quality Improvement
A handbook for improving cleaning management, ideal for facilities directors, custodial managers, supervisors and consultants. Demonstrates how to effectively manage resources and maintain the highest standards of cleaning, safety, health and sanitation. The "progressive method" enables you to compare your facility with industry standards, evaluate labor requirements, and develop your own quality assurance program. Perform your own custodial audits. Great for internal and for-hire consulting.
99 pages
Binding: 3 ring
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Our price: $48.00 (€41.76)
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Custodial Skills for Adults with Special Needs
A complete training manual for individuals with severe disabilities. Nearly 300 pages, with illustrations, which cover professionalism and ethics, safety, tools and equipment, and procedures.
Represents the culmination of years of training by the Portland Habilitation Center's rehabilitation workshop in their efforts to help adults with special needs become productive and self-supporting employees.
297 pages
Binding: 3 ring
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Our price: $56.00 (€48.72)
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Custodial Supervision of Adults with Special Needs
Written to help supervisors and leads learn how to become accomplished supervisors of adult employees with special needs. This 230 plus page manual covers the full range of supervisory duties and techniques. Discusses training ethics, organizational needs, employee discipline, safety equipment and supplies, budget issues and such up to date subjects as total quality management philosophy and quality assurance principles.
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Our price: $66.00 (€57.42)
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Total Quality Management for Custodial Operations
This book will provide you with a step-by-step plan to empower your custodial employees and engage your customers to work with you to improve the quality of your service. You will save time, money, and frustration by using a proven Road map for implementing TQM in your department or business. It speaks to every level of skill from novice to the most sophisticated expert on TQM.
113 pages
Binding: Paper
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Our price: $69.00 (€60.03)
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