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Report # 13 Custodial Supervision - The Basics
This book is available as an eBook Here.
Sets forth the goals of effective supervision and then demonstrates how to create an effective training program, establish objectives and set performance standards in order to maintain cost-effective, acceptable levels of quality.
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(€8.70)
Report #03 Why Training Programs Fail
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A trouble-shooting guide to establish effective training programs, thereby increasing production, quality, attitude and business profitability.
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(€13.04)
Report #06 Marketing Techniques and Options for a Small, Home Based Service Business
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Starting with "Developing a Marketing Plan", this report shows options and suggestions for small business marketing. Includes case studies and recommendations.
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(€8.70)
Report #12 How to Conduct Successful Seminars
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Explains how to use your knowledge and experience to offer training seminars to a paying audience.
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(€8.70)
Report #21 Total Quality Management Continuous Quality Improvement and ISO 9000
This book is available as an eBook Here.
This recently revised, illustrated report applies these powerful corporate business philosophies to the cleaning industry. Includes the definitions and history of TQM/CQI, step-by-step implementation procedures, documentation methodology and what to expect.
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(€8.70)
Report #22 Preventing Burnout
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Important information for both workers and management to help prevent poor productivity and morale due to job burnout. Lists symptoms to look for, and steps to combat this modern-day workplace hazard.
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Report #26 Cut Costs and Improve Quality in Your Facility with the Comprehensive Custodial Training Program
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Practical strategies for using the CCTM as a curriculum for vocational or on the job training to improve the efficiency, performance and effectiveness of custodians. Discusses employee orientation, training programs, seminars and workshops.
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Report #32 Preventing Slip and Fall Injuries and Liability
This book is available as an eBook Here.
Helps facility managers and building custodians reduce the danger of slips and falls and expensive liability through proper maintenance, record keeping and documentation. Examines potential hazards, high risk areas, floor maintenance, slip-resistance and the factors of liability.
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Report #45 Floor Care Scheduling Guidelines
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Reviews the key elements for developing and implementing a cost effective floor care program, including health and sanitation, safety, appearance, prolonging the useful life of the surface and cost control and/or profit.
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Report #60 Quality Assurance Inspection Procedures for Custodial Supervisors
This book is available as an eBook Here.
A thorough examination of how to achieve and maintain quality work through the use of regular and documented inspections. Discusses types and frequency of inspections and implementation of a Q/A program. Includes resources and actual sample forms from the industry.
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(€8.70)
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