| As a mill representative, dealer, sales person, installer or cleaner you are often faced with floor covering complaints. This survival guide has been designed to assist you in quickly identifying potential problems and handling them before they become a money loosing situation. It will assist you in identifying the responsible party, be it you or someone else. And will also assist you in handling many claims at a lower cost through a repair or often a simple explanation about the normal characteristics of a product. You need not fear a complaint, in fact one that is handled quickly and fairly can lead to additional sales and many referrals. You really want this guide in the hands of any of your people that are in a position to handle a claim |
